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FAQs.
Welcome to our FAQ section! Here, we address common queries about our proofreading and editing services to provide you with clarity and confidence in your decision to work with us.
If you have any additional questions, don't hesitate to reach out—we're here to help.
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What services do you offer?We offer comprehensive proofreading and editing services for various types of content, including academic papers, business documents, creative writing, and more. We have a special interest in assisting self-publishing authors, ensuring their ebooks meet the highest standards of quality and professionalism.
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How does the proofreading process work?We meticulously review your document for grammar, punctuation, spelling, and consistency errors to ensure it meets the highest standards of clarity and coherence.
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Why do I need a proofreader when I can use spellcheck or a grammar checker?While spell and grammar checkers can catch basic errors, they often overlook nuances in language and context that only a human proofreader and editor can detect. Hiring a professional ensures a thorough review of your work for grammatical accuracy, coherence, and clarity. Additionally, a proofreader and editor can provide valuable feedback and suggestions to enhance the overall quality and effectiveness of your writing, elevating it to a higher standard than automated tools alone can achieve.
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What’s the difference between proofreading and editing?Proofreading focuses on correcting surface-level errors, such as grammar and spelling, while editing involves more in-depth revisions to improve clarity, coherence, and overall quality of the content. Our proofreading service includes: Correcting all spelling mistakes – Ensuring that the spelling is perfect. We can adopt US or UK English, depending on client requirements. Correcting punctuation – Ensuring that all punctuation is used appropriately and inserted where necessary. Correcting all grammatical errors – Ensuring that your writing is grammatically correct. Checking references and citations – Ensuring that the references and citations comply with the required university style guidelines. Our full edit service includes all of the above plus the following: Improving intelligibility – Improving the use of vocabulary and sentence structure to ensure the clarity of your writing. We will make recommendations where text is unclear to avoid any ambiguity or confusion. Ensuring flow – Ensuring that your writing flows naturally, fluidly and logically between sentences and the text maintains relevance and clarity. Amending for appropriate tone – Ensuring the tone of the document is appropriate to the target audience. For example, theses and academic journals require a formal style. Developing the narrative – Reviewing the manuscript's organisation, plot development, character arcs, pacing, and thematic consistency. We'll offer constructive feedback and suggestions to strengthen the narrative, improve plot clarity, deepen character motivations, and enhance overall storytelling. We use Track Changes so that all alterations are indicated in colour, allowing you to review the edits easily.
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How long does the proofreading/editing process take?Turnaround times vary depending on the length and complexity of the document. Project timelines and deadlines are determined and agreed upon with the client at the onset of a project.
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How do I submit my document for proofreading/editing?To submit your document for proofreading or editing, simply attach the file to an email and send it to our designated email address. In the email, include any specific instructions or preferences you have for the editing process, such as preferred style guides or areas of focus. We will promptly review your document and provide you with further instructions or confirmation of receipt. Before sending any documents, it's important to ensure that we have agreed upon terms and that you have signed and returned the client contract.
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What file formats do you accept for proofreading and editing services?We accept a variety of file formats, including Microsoft Word documents (.doc, .docx), PDFs, plain text files (.txt), and rich text format (.rtf). Additionally, we can work with other commonly used formats, such as Google Docs. If you have a specific format not listed here, feel free to reach out to discuss compatibility. We strive to accommodate our clients' needs to ensure a smooth and efficient proofreading and editing process.
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Do you offer other services?Bilbury Books offer research services which are typically charged at an hourly rate. We can search, organise and report on a wide range of topics. From content sourcing to producing research for ebooks, publications and exhibitions, we are experts at sourcing the information you need. We also offer formatting services as an optional add-on to our proofreading and editing packages. We can assist with formatting your document according to specific style guides or formatting requirements, ensuring consistency and professional presentation. Whether you need help with formatting citations, headings, margins, or overall document layout, we're here to help streamline the final appearance of your work. For more information, please get in touch and we can discuss your project requirements.
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What payment methods do you accept?We accept various payment methods, including credit/debit cards, PayPal, and bank transfers, making it convenient for our clients to process payments securely and efficiently.
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Do you offer an express service?Yes, for those requiring an extremely quick service we have an ‘express service’. If this is something you're interested in, please let us know and we will do our best to accomodate your needs.
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Are your services confidential?Absolutely. We prioritise client confidentiality and adhere to strict privacy policies to safeguard your sensitive information. Your documents are treated with the utmost confidentiality and respect.
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Do you offer a customer satisfaction guarantee?Certainly! Should you feel unsatisfied with our services, please reach out to us and share your concerns. Our first priority will be to address your comments and rectify the text to the best of our ability. Our goal is to ensure that you are completely satisfied with the quality of our proofreading and editing services. Please read our terms and conditions for more information.
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